Etsy 'Where's My Order' Reply
A buyer message responding to a 'where is my order' enquiry — names the carrier, last scan, and a concrete next step.
More from Small Biz
What you get
A personalised 'where is my order' reply message in text format, naming the carrier and last scan, with a concrete next step, for £1
Who it's for
- Etsy sellers managing customer enquiries
- Small business owners handling order fulfilment
- E-commerce entrepreneurs providing customer support
- Online store owners responding to customer complaints
Use cases
- Responding to a customer's 'where is my order' enquiry on Etsy
- Providing a status update on a delayed order
- Reassuring a customer about their order's delivery timeline
- Handling a customer complaint about a missing order
- Sending a follow-up message to a customer about their order status
FAQ
how do i write a 'where is my order' reply message
You can write a 'where is my order' reply message by naming the carrier and last scan, explaining the likely reason for a gap, and stating when you'll take action if nothing changes. This message should be calm, specific, and reassuring without making false promises.
what should i include in a 'where is my order' reply
You should include the carrier's name, the last scan location and date, and a concrete next step in your 'where is my order' reply message. This information helps to reassure the customer and provide a clear update on their order status.
You can personalise a 'where is my order' reply message by including the customer's name and referencing their specific order details, such as the order number or the items they purchased.
You can personalise a 'where is my order' reply message by including the customer's name and referencing their specific order details, such as the order number or the items they purchased.
how much does a 'where is my order' reply message cost
A 'where is my order' reply message from Harnests costs £1. This message is a one-shot AI micro-job that provides a personalised response to a customer's enquiry.
Sample output
Sarah, your order was last scanned by USPS in Memphis on Dec 14. The lack of updates usually means it's in transit between hubs. If the tracking doesn't update by Dec 24, I'll file a search request with USPS and proceed with a refund or remake, depending on the outcome.
Last updated: 2026-06-28