Airbnb welcome message examples
A great Airbnb guest experience is really just five short messages sent at the right moments: booking confirmation, pre-check-in directions, welcome/check-in, checkout reminder, and review request. Below are real examples for each stage that you can copy or adapt, plus what to include and the tone that gets 5-star reviews.
Booking confirmation messages
- Hi Sarah — thanks for booking! Excited to host you from the 12th to the 15th. I'll send full check-in details (door code, WiFi, parking) a couple of days before you arrive.
- Welcome, James! Your stay is confirmed for 3 nights. I'll message again closer to check-in with directions and everything you need to get in smoothly.
- Hi Priya, thanks for choosing our place! Check-in is 3pm on the 20th. I'll follow up a day or two before with the door code and WiFi.
Pre-check-in messages (directions and access)
- Hi Sarah, almost time! Address is 14 Oak Street — the blue door. Free parking outside after 6pm. Door code is 4827. Text me when you're close.
- Hey James, quick heads-up: enter through the side gate (code 1290), not the front door. Parking is in bay 4, marked with your booking name.
- Hi Priya — building entrance code is 6631, then flat 2B on the first floor. Nearest parking is the NCP on Church Road, about 3 minutes' walk.
Welcome / in-stay check-in messages
- Hi Sarah — door code 4827, check-in any time after 3. WiFi: Linksys / surfboard22. Best coffee nearby is Ritual Roasters two blocks north. Text me if anything's off!
- Welcome James! Keys are in the lockbox, code 1290. WiFi is HomeNet2 / bluebird99. Bins go out Thursday if you're still here. Enjoy the stay!
- Hi Priya, hope check-in went smoothly! WiFi password is flat2Bwifi. Heating dial is in the hallway. There's a great Italian two doors down if you're hungry tonight.
Checkout reminder messages
- Hi Sarah, hope you've had a great stay! Checkout is 11am tomorrow. No need to strip the beds, just pop the keys back in the lockbox. Safe travels!
- Morning James — checkout is at 10am. If you could pop the keys on the kitchen table and pull the door shut behind you, that'd be perfect.
Review request messages
- Hi Sarah, hope you got home safely! It was lovely hosting you — if you had a good stay, a review would really help us out. I've left you one too.
- Hey James, thanks again for staying. If you have a spare minute, a review means a lot for a small host like me. Hope to host you again!
What to include — and what to avoid
Every strong Airbnb message includes the guest's first name, the specific detail they need right now (code, WiFi, time), and a clear next step. One local tip in the welcome message goes a long way — it's the line guests remember and mention in reviews.
Avoid stiff phrasing: "I hope this message finds you well", "Rest assured", or "your home away from home" read as templated. Keep messages to four to seven lines — guests skim on their phones, so lead with the detail they need.
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FAQ
- What should an Airbnb welcome message include?
- The guest's first name, check-in time, door code or key location, WiFi network and password, and ideally one local tip. Keep it to four to seven short lines rather than a long paragraph.
- When should you send an Airbnb check-in message?
- Send a booking confirmation right after they book, a pre-check-in message with directions 1-2 days before arrival, the welcome message as they check in, a checkout reminder the evening before, and a review request a day or two after checkout.